Read the case study on pages 147-148, “Making the Problem Worse,” and write a unique 300-400 word position paper explaining strategies for gathering interpersonal data during change process. Which change implementation theories would have helped the administrators at Springfield General Hospital in the case study? Develop and explain at least two strategies for gathering interpersonal data through the change process by asking questions, listening, and observing. Use section headers to clearly mark the sub-topics and strategies you select to explain in your paper. Cite ideas from Chapter 6 and/or the required reading articles for this unit.
Spector, B. (2013). Implementing organizational change: Theory into practice (3rd ed.). Upper Saddle River, NJ: Prentice Hall.